Client Agreement

Terms and Conditions for Forex Trading Services

This Client Agreement is made between Mustadaama Global Markets (MGM) (the Company) and the individual or entity (the Client) who opens and maintains a trading account with the Company.

Clause 1: Introducing Agent and Transaction Channel

1. The Company is Mustadaama Global Markets (MGM), a financial services provider incorporated and licensed by the Financial Services Commission (FSC) of Mauritius.

2. The Client may be introduced by an independent Introducing Broker (IB). Any IB is an independent entity and not an agent, employee, or partner of the Company.

3. The Company is not responsible for conduct, representations, or advice provided by an IB. No agreement with an IB is binding on the Company unless confirmed by the Company in writing via CRM.

4. Funds sent to or through the Company’s designated accounts remain the exclusive property of the Client and are treated as valid transactions with the Company.

5. The Company has no ownership over Client funds and bears no responsibility for trading outcomes or financial decisions made by the Client.

Clause 2: Scope of Services

1. The Company provides access to an online trading platform for foreign exchange and other financial instruments.

2. Upon request, the Company may provide basic market information, trading education, market news, analysis, and tools.

3. These services are informational only and do not constitute investment advice, financial planning, or portfolio management.

Clause 3: CRM as the Sole Communication and Transaction Channel

1. All interactions including deposits, withdrawals, account updates, communications, requests, and complaints must be conducted exclusively through the Company’s official CRM system.

2. Any communication or transaction through unofficial channels (including email, phone, or in-person) is considered null, void, and non-binding on the Company.

Clause 4: Platform Access and Use

1. Access credentials are granted after onboarding via CRM and acceptance of this Agreement.

2. The Client is responsible for keeping login credentials confidential and must notify the Company immediately of any suspected breach.

3. Trades are executed in USD and only through the official platform provided by the Company.

Clause 5: Account Funding and Withdrawal

1. The minimum deposit to activate a trading account is USD 100.

2. Deposits and withdrawals must be processed through CRM and only through approved and verified personal accounts of the Client.

3. Profit withdrawals are requested via CRM and processed within the timeline communicated in CRM.

4. Account closure must be requested through CRM. Upon closure, the Client may withdraw remaining equity unless otherwise restricted under this Agreement.

5. Client funds are held solely for margin trading and not for other purposes, in accordance with Mauritius FSC regulations.

6. Client funds are held in segregated bank accounts at reputable financial institutions, separate from the Company’s operational funds.

Clause 6: Liability for System Failures and Force Majeure

1. To the maximum extent permitted by law, the Company’s total aggregate liability for any single claim or related claims shall not exceed commissions and fees paid by the Client during the three months preceding the claim.

2. The Company is not liable for indirect, incidental, or consequential damages, including loss of anticipated profits, even if advised of the possibility. Trading risks and losses arising from such events are borne by the Client.

Clause 7: Swap-Free Account Abuse

1. Swap-free accounts may be approved by the Company. The Company may monitor for abuse, including prolonged position holding to avoid swaps or strategies exploiting swap-free status.

2. If abuse is detected, the Company may deduct equivalent swap fees, suspend or terminate swap-free status without prior notice, and recover losses or costs incurred.

Clause 8: Prohibited and Abusive Trading Activities

1. Prohibited practices include swap-free manipulation, scalping, sniping, triple pair arbitrage, unmanaged cost averaging, hedging across accounts or within the same account, latency abuse, high-frequency trading, and other manipulative or unfair strategies.

2. If detected, the Company may close positions immediately, return only deposited amounts, hold partial or full funds in extreme damage cases, and permanently terminate and ban future account creation.

Clause 9: Spread and Market Volatility

1. Spreads may vary with market conditions and may widen during volatility, news events, or low liquidity.

2. The Company is not responsible for losses resulting from spread changes or price slippage.

Clause 10: Deposit Restrictions

1. No deposits are accepted by telephone communication.

2. During account restrictions or compliance reviews, the Company may require in-person cash deposits, subject to law and internal policy.

Clause 11: Error Handling

1. Complaints related to transactions must be submitted via CRM within 48 hours.

2. The Company is not obligated to process claims submitted after this period.

Clause 12: Dispute Resolution

1. In the event of dispute, the Client must first seek resolution through the Company’s Legal Department via CRM.

2. This Agreement is governed by and construed under the laws of Mauritius.

3. The courts of Mauritius have exclusive jurisdiction over disputes, claims, or controversies arising from this Agreement.

Clause 13: Severability

If any provision is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.

Clause 14: Amendments to the Agreement

1. The Company may amend this Agreement at any time without prior notice.

2. Amendment notices are made via CRM. Continued platform use after notification constitutes acceptance of revised terms.

Clause 15: Communication Channels

1. Official communication between the Company and Client is through the Company CRM system.

2. For informational purposes only, the Client may contact the Company by email at info@mustadaama.com and via in-person visits as directed through CRM notifications.

Acknowledgment and Acceptance

By proceeding with registration, the Client confirms they have read, understood, and agreed to be legally bound by this Agreement.